Common Questions about Vacation Rental Homes

Q: What time is check-in?

A: Check-in is 4:00pm

Q: Are your houses pet-friendly?

A: Some are; however, we ask that you inform us about your pet, we will then take this information to the unit owner and they will make the final decision. We understand that family pets like to be part of vacation also, however, some of the unit owners family members are allergic to pets so we ask that you respect the decision once it has been made.

Q: What if I am arriving late?

A: We understand if you need to arrive later in the day, we will have supplied you with access information for the unit so feel free to let yourself in when you arrive. If we can assist you with anything before or during your stay you can reach us at 888.951.4077.

Q: Where is your town located?

A: Central on Vancouver Island in the tourism destination of Parksville and Qualicum Beach only 24kms North of Nanaimo along the ocean. Our new Welcome to Parksville Sign is on the highway and you can't miss it; Qualicum Beach has one of the nicest Welcome signs anywhere!




Q: What time is check-out?

A: Check-out time is 11:00am; you can request a late check-out, however, this is not always possible as there may be someone checking into the unit at 4:00pm and the unit needs to be cleaned and set-up for the next guest….I know, you fell in love with the unit and the area, this just means you need to book another stay soon!

Q: What is your cancellation policy?

A: If Guest terminates this agreement by written or e-mail notice to Agent received at least 45 days before the Check-In Date then the Agent will refund all amounts paid by Guest, less a cancellation fee of $50.00. If Guest terminates this agreement or reduces the vacation time less than 45 days notice, Guest will not be entitled to any refund of amounts paid by Guest unless Agent is able to rent the property for some or all of the reduced vacation time, in which case Agent will refund as much as Owner recovers from the third party, less a cancellation fee, as above or the guest can choose to have their monies paid to be applied to available alternative dates. Seasonal differences may apply and subject to availability.

Q: I cannot find an answer to my question!

A: If you were not able to find an answer on our website, please contact us directly and we will get back to you as soon as we can. Visit our “contact us” page to fill out a quick form, or call us at 888.951.4077. If you call outside of our business hours, please leave a message and we will get back to you the next business day. Thank you for your interest!